Scope, scheduling, diagnostics, travel, and data policies.
These policies set expectations for consulting, diagnostic, implementation, and support work.
Terms of service
Services are provided by appointment after scope, price, assumptions, and scheduling are confirmed. Hckrslsh may decline work that is unsafe, unlawful, outside expertise, outside availability, or not a good fit.
Cancellation and rescheduling
If you need to reschedule, provide as much notice as possible. Repeated short-notice cancellations, inaccessible systems, missing credentials, or no-shows may require prepayment or a new appointment fee before additional work is scheduled.
Diagnostic policy
The diagnostic fee pays for investigation, included time, findings, immediate safe corrections within the appointment, and recommended next steps. It does not guarantee full resolution. A continuing incident does not receive another diagnostic fee when returning to perform previously recommended work, but additional labor and services are billed separately.
Data and backup disclaimer
Before destructive work such as operating-system reinstallation, the client must identify important data. Hckrslsh will make reasonable backups when included in scope, but the client remains responsible for independent backups. Advanced recovery from failed or damaged media is not included.
Parts, software, and licenses
Hardware, paid software, licenses, and subscriptions are paid for by the client. A deposit may be required before equipment is ordered. Client-supplied equipment is subject to compatibility review, and labor remains billable when client-supplied parts are defective or incompatible.
Service area and travel
Onsite service is available by appointment in Nashville and nearby communities. Standard onsite pricing includes travel within approximately 15 miles of downtown Nashville. Longer-distance visits may include a travel charge. Multi-location business work is quoted separately.
Emergency support disclaimer
Urgent or after-hours work is subject to availability and starts at the published urgent rate. Hckrslsh does not promise 24/7 support, guaranteed emergency response, or immediate availability.
Accessibility statement
Hckrslsh aims to make this website usable with keyboard navigation, screen readers, responsive layouts, visible focus states, semantic markup, and accessible form labels. If you encounter an accessibility barrier, please describe the issue through the contact page.