Clear expectations make better work possible.
Plain answers about diagnostics, billing, remote service, small-business support, cybersecurity, AI, data, and scheduling.
What does the diagnostic fee include?
The diagnostic fee covers investigation, included appointment time, findings, immediate safe corrections within the appointment, explanation of likely cause, and recommended next steps.
Is the diagnostic fee handled for follow-up work?
No. The diagnostic fee covers the investigation, included appointment time, findings, and recommended next steps. If I return to perform recommended work on the same incident, I will not charge another diagnostic fee, but additional labor and services are billed separately.
Does a diagnostic guarantee the problem will be fixed?
No. Diagnosis is professional work, but some problems require parts, extended troubleshooting, data recovery, operating-system rebuilding, replacement hardware, vendor support, or a separate project quote.
Do you offer remote service?
Yes. Remote appointments start at $75 for up to 30 minutes. Additional time is billed at $62.50 per 30 minutes. Remote service is best for software, account, configuration, and advisory work.
What areas do you serve?
Onsite service is available by appointment in Nashville and nearby communities. Standard onsite pricing includes travel within approximately 15 miles of downtown Nashville. Longer-distance service may require a travel charge.
Do you work with small businesses?
Yes. Small-business advisory, IT health reviews, security and resilience reviews, Microsoft 365 and endpoint consulting, network assessments, vendor second opinions, and technology roadmaps are primary services.
Do you sell computers or software?
Hckrslsh is vendor-neutral. Hardware, software, licenses, and subscriptions are paid for by the client. Any referral relationship would be disclosed before it affects a recommendation.
Can you recover lost data?
Basic file backup and transfer can be scoped when the data is accessible. Advanced recovery from failed or damaged media is not included and may require a specialist recovery lab.
Do you provide emergency support?
Urgent or after-hours service starts at $225 per hour and is subject to availability. Hckrslsh does not promise 24/7 support or guaranteed emergency response.
Can you work with an existing MSP?
Yes. Hckrslsh can provide second opinions, proposal reviews, project support, and independent assessments without replacing an existing provider.
Do you provide penetration testing?
No. Security services are defensive baseline and resilience reviews unless a specialized engagement is explicitly scoped with qualified partners. No guarantee against compromise is made.
What AI services do you offer?
AI opportunity sessions, workflow automation assessments, private AI and local LLM feasibility plans, AI knowledge-system roadmaps, and carefully scoped pilots.
Do you support self-hosted or private AI?
Yes, primarily through advisory, architecture, feasibility planning, and proof-of-concept work. Production deployments, ongoing operations, tuning, and hardware are scoped separately.
What should I do before an appointment?
Have chargers, admin access, relevant account access, error messages, and a short description of symptoms or goals. Do not send passwords, MFA codes, private keys, or recovery phrases through the form.